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Our customer care team is ready to support you.
Call us
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Choose your product or service and let us know how we can be of assistance.

Customer Care

021 023 0291

Support Email

[email protected]

Safes

021 023 0291
Option 1 -> Option 1

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Tap2Pay

021 023 0291
Option 1 -> Option 2

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Money Transfer

021 023 0291
Option 1 -> Option 3

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Other Products

021 023 0291
Option 1 -> Option 4

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EasyVoucher

087 077 0990

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Fraud Helpline

Fraud Line:
0800 811 111

Upload your KYC documents via:

Partner Customer Care

For support from our partners.

Flash

083 903 5274

Chat to Flash:

Kazang

087 550 2955

Chat to Kazang:

Support Videos

Manage your store simpler. With Shop2Shop Tap2Pay devices, you can accept fast and secure card payments, track your business activity, make payments, earn rewards on transactions and access additional business services, all from a single device. Whether you run a spaza shop, convenience store, or are an independent retailer, Shop2Shop helps you manage your business more efficiently while serving your customers faster. ✔ Fast and secure card payment processing ✔ Earn rewards on transactions ✔ Track and manage payments ✔ Access business services from one device ✔ Built for South African businesses Learn more about Shop2Shop Tap2Pay devices: https://www.shop2shop.co.za/tap2pay/
Manage Your Store Simpler with One Device
Manage your store simpler. With Shop2Shop Tap2Pay devices, you can accept fast and secure card payments, track your business activity, make payments, earn rewards on transactions and access additional business services, all from a single device. Whether you run a spaza shop, convenience store, or are an independent retailer, Shop2Shop helps you manage your business more efficiently while serving your customers faster. ✔ Fast and secure card payment processing ✔ Earn rewards on transactions ✔ Track and manage payments ✔ Access business services from one device ✔ Built for South African businesses Learn more about Shop2Shop Tap2Pay devices: https://www.shop2shop.co.za/tap2pay/
Manage Your Store Simpler with One Device
Manage your store simpler. With Shop2Shop Tap2Pay devices, you can accept fast and secure card payments, track your business activity, make payments, earn rewards on transactions and access additional business services, all from a single device. Whether you run a spaza shop, convenience store, or are an independent retailer, Shop2Shop helps you manage your business more efficiently while serving your customers faster. ✔ Fast and secure card payment processing ✔ Earn rewards on transactions ✔ Track and manage payments ✔ Access business services from one device ✔ Built for South African businesses Learn more about Shop2Shop Tap2Pay devices: https://www.shop2shop.co.za/tap2pay/
Manage Your Store Simpler with One Device
Manage your store simpler. With Shop2Shop Tap2Pay devices, you can accept fast and secure card payments, track your business activity, make payments, earn rewards on transactions and access additional business services, all from a single device. Whether you run a spaza shop, convenience store, or are an independent retailer, Shop2Shop helps you manage your business more efficiently while serving your customers faster. ✔ Fast and secure card payment processing ✔ Earn rewards on transactions ✔ Track and manage payments ✔ Access business services from one device ✔ Built for South African businesses Learn more about Shop2Shop Tap2Pay devices: https://www.shop2shop.co.za/tap2pay/
Manage Your Store Simpler with One Device
Learn how to register your Shop2Shop account quickly and easily with this step-by-step tutorial. In this video, we'll guide you through the complete registration process, including how to register your email address and shop, create your new Shop2Shop account, and upload your identification documents for account verification. In this video, you'll learn how to: • Register your email address • Create a new Shop2Shop account • Complete your personal details • Upload your identification documents • Verify your account successfully • Access Shop2Shop services with confidence Registering and verifying your account helps ensure a secure experience and gives you access to the full range of Shop2Shop services. To learn more about Shop2Shop and our services, visit: https://www.shop2shop.co.za/
How to Register on the Shop2Shop App | Email Verification & ID Upload Guide
Learn how to send money internationally quickly, securely and conveniently using the Shop2Shop app and money transfer service. In this step-by-step tutorial, we'll show you exactly how to send money to family and friends in Pakistan, Bangladesh, Kenya, Ethiopia, and Somalia at competitive exchange rates directly from your mobile device. Whether you're supporting loved ones back home or making regular international transfers, Shop2Shop makes the process simple, fast, and reliable. For more information about Shop2Shop Money Transfer, visit: https://www.shop2shop.co.za/moneytransfer/ Start sending money today with Shop2Shop and enjoy a convenient way to transfer funds across borders.
How to Send Money Internationally with Shop2Shop | Pakistan, Bangladesh, Kenya, Ethiopia & Somalia
In Part 2, Gogo Patricia explains how the Shop2Shop device is helping her grow her business. From selling airtime and data to offering money transfers, cash withdrawals for Nedbank and Standard Bank customers, and even SASSA payouts.
“It’s a Lot of Stuff” | How One Device Helps Gogo Patricia Grow
Shop2Shop Premium Membership offers simple, affordable protection that helps traders safeguard their stock and business essentials with easy sign-up and ongoing support. It’s a practical solution designed for everyday traders who want peace of mind while focusing on running their business.
Shop2Shop Premium Insurance
You can use Easy Voucher it to buy airtime, data, top up gaming or everyday essentials at participating stores. Buy it now on leading banking and retail apps, so you can use it when you need it, and spend it your way. EasyVoucher. Your Voucher. Your Way.
EasyVoucher makes everyday payments simple. It is a universal voucher, with endless ways to use it.
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FAQs

Find answers to common questions

To register, open the Profit+ app on your Shop2Shop device and tap Register.

  1. Tap Yes to confirm self-registration.
  2. Fill in your shop’s details.
  3. Tap Register again to complete.

You’re now ready to sell VAS with Profit+.

Watch the video on How to Self Register for Profit+

  1. Download and install the Shop2Shop app to register your profile.
  2. Select REGISTER and enter your details and password and tap SUBMIT.
  3. Open your email inbox and click on the verification link we sent to your inbox.
  4. Navigate back to the app and sign in with your email address and password.
  5. Enter your mobile number to receive your One Time PIN to sign in for the first time.

You can pay a supplier directly from the Shop2Shop mobile app or on the Tap2Pay device. From the home screen, tap on PAY SUPPLIERS, and choose the supplier from the list. Enter the amount, your reference or invoice number and the shop account. Tap on PAY to complete the transaction. You can also select the GET PAID function next to the camera icon and your customer can scan your QR code. You can only redeem rewards like this, when you pay using Scan2Pay.

If you have problems such as incorrect voucher prints or missing products, check the Troubleshooting section in your Profit+ app. You can also ensure your app is updated to the latest version for the best performance.

  1. In the Shop2Shop app, tap on MY PROFILE > MY DEVICES > LINK NEW DEVICE.
  2. Locate the unique barcode at the back of your Tap2Pay device.
  3. Scan the barcode with your phone or enter the code manually and tap on LINK to complete the steps.

Still have questions?

Visit our support page for more information.