NEED SUPPORT?

We’re here to help. Below are some quick links to our most common support channels.

APP SUPPORT

Follow these steps to add a Supplier, and making a payment to a Supplier​

  1. Tap on PAY SUPPLIERS​
  2. Add Suppliers​
  3. Search for the supplier you want to add.​
  4. Tap on the + icon to add the supplier.​
  5. To Pay, tap on PAY SUPPLIERS.​
  6. Choose the Supplier.​
  7. Enter the Amount, Reference number and Account to pay from.​
  8. Confirm details and proceed with payment.​

Follow these steps to Top Up a 3rd Party Account​

  1. Tap on TOP UPS
  2. Select Vendor
  3. Enter Amount and Account / Reference / Shop Code​
  4. Confirm details and TOP UP
  5. The receipt will show a profit to the Trader

Follow the below steps to transfer between Shop2Shop accounts​:

  1. Tap on TRANSFER
  2. Select the Shop to transfer to​
  3. Enter the Amount and Reference Number​
  4. Confirm that all details are correct and proceed to PAY​

Follow the below steps to view Transaction History and share a Receipt​:

  1. Tap on HISTORY
  2. Select the transaction to view​
  3. To Share, tap on the share icon on the top right of the screen​
  4. Select SMS to send via SMS, or Other to send via Whatsapp or Email.​

Follow the below steps to place an order on the Shop2Shop app:

  1. Tap on ORDER​
  2. Tap on​ PLACE ORDER
  3. Choose a supplier from the list.​
  4. Select the product you want to order.​
  5. Select your product option & quantities, then ADD TO CART.​
  6. Tap on the CART ICON & proceed to checkout.​
  7. Tap on CHECKOUT.
  8. Select your preferred delivery & payment options.​

Follow the below steps to Transfer to a 3rd Party Account​

  1. Tap on MY ACCOUNTS
  2. Select “Transfer between Accounts”​
  3. Enter the Amount and select an Account in the “To Account” dropdown​
  4. Confirm that all details are correct and proceed to TRANSFER.

Follow the below steps to view messages from Shop2Shop. Regularly check here for new Features and Updates.​

  1. Tap on MESSAGES.



Follow the below steps to view your Shop Code​​

  1. Tap on the QR CODE icon​
  2. Select SHARE WITH WHATSAPP, to share your QR CODE​


Follow the below steps to use Scan2Pay​

  1. Tap on the CAMERA icon​
  2. Scan another Shop’s QR Code to make a payment to that shop

Follow the below steps to reset the account’s password:​

PLEASE NOTE: If you don’t receive the email to reset your password, please check your junk folder.​

  1. Tap on​ FORGOT PASSWORD
  2. Enter the email address registered with Shop2Shop, and tap SUBMIT.​
  3. You will receive an email with instructions to reset the password.​
  4. Open the email on your email app.​
  5. Tap on​ LINK TO RESET CREDENTIALS.​
  6. Enter a new password and tap SUBMIT.​
  7. You can now log in to Shop2Shop with your email and new password.​

The following documentation should be mailed to [email protected]:​

COMPANY DOCUMENTS NEEDED​

  • CIPC Document (if applicable)​
  • Proof Banking Details​
  • Signed Cash Out Form​

INDIVIDUAL DOCUMENTS NEEDED​

  • Valid Identity Document​
  • Proof Banking Details​
  • Signed Cash Out Form​

THIRD-PARTY DOCUMENTS NEEDED​

  • Valid Identity Document​
  • Proof Banking Details​
  • Signed Cash Out Form​