Field Technician – Western Cape

About Shop2Shop 

The ability to make a payment quickly and at a low cost is an underestimated bedrock of our economy in South Africa. Payments are the financial lifeline of every business and individual. We are on a mission to help entrepreneurs participate and prosper in the digital economy by solving their payment challenges. 

When you join Shop2Shop, you join a team of people driven by a shared purpose for why we do what we do every day. The experience of collaboration across teams will be unrivalled. The feeling of belonging to a talented team of people will make this your last career stop. You will find a stimulating and challenging smorgasbord of problems to solve with the aim of supporting entrepreneurs in South Africa. 

Location of the role: 
Western Cape

Purpose of Role: 

As a Field Technician, you are the face of Shop2Shop's technical support in the field — ensuring our safes and Tap2Pay devices are fully operational, well-maintained, and meet customer expectations. You play a critical role in maintaining customer trust and satisfaction by delivering on-the-ground service, training, and preventative maintenance across your allocated region.

 

You'll thrive in this role if… 

  • You enjoy being on the road and working independently with customers 
  • You take pride in delivering hands-on, technical solutions that directly impact customer experience 
  • You're a natural problem-solver who stays calm under pressure 
  • You're organised, proactive, and reliable when it comes to planning and execution 
  • You have a customer-first mindset and build relationships easily 
  • You're comfortable with physical work and navigating technical installations 

 

What you'll do… 

 

On-site Technical Service & Support 

  • Respond to field service requests and perform installations, repairs, and preventative maintenance 
  • Diagnose and resolve technical issues on safes and Tap2Pay devices 
  • Perform regular inspections to ensure operational standards are met 
  • Provide customer training and support to ensure proper use and confidence in devices 
  • Log and escalate complex technical issues for internal troubleshooting 

 

Planning, Logistics & Documentation 

  • Plan daily and weekly field visits efficiently, ensuring optimal route and time management 
  • Maintain accurate service logs, inspection reports, and update internal systems with key site data 
  • Collect and deliver safe keys when required 
  • Coordinate with third-party maintenance providers to ensure service-level compliance 

 

Customer Relationships 

  • Build strong, trust-based relationships with customers by being reliable, informative, and responsive 
  • Gather customer feedback and share insights with internal teams to improve device usage and service delivery 

 

What you'll need to make a success… 

Qualifications and Experience

  • Matric (Grade 12) certificate
  • Valid driver's licence
  • 1–2 years in a technical field support, hardware servicing, or operations environment
  • Experience in route planning and managing service visits
  • Comfortable with physical work and working independently

Industry Knowledge

  • Deep understanding of our industry in South Africa.
  • Familiarity with regulatory frameworks, pricing dynamics, and competitor landscape.

Collaboration & Execution

  • Confident and clear communicator — verbal and written
  • Strong communicator, able to represent regional needs to leadership and internal teams
  • Collaborative mindset, with an ability to align cross- functionally

Growth Mindset

  • Committed to continuous learning and personal development.
  • Actively seeks feedback, reflects on challenges, and adapts quickly.
  • Sets and tracks personal growth goals in line with business objectives.
  • Embraces ambiguity and views obstacles as opportunities to improve

Click here to apply.